If your bills arrived damaged, faulty or is incorrect or missing please contact us within 7 days by email, with a photo where necessary. We will do our best to send a replacement or lodge a claim with the courier.
Please don’t throw any bill away as we may require the product to be returned.
We shall accept returns for faulty or defective bills within a reasonable timeframe as long as the fault or defect is reported as soon as it occurs.
You cannot claim if:
- You handle the bills in a way that a reasonable consumer would not.
- You lost the bills.
- You modified the bills, and this is what caused the issue.
- You changed your mind